Call centers will likely be early beneficiaries of artificial intelligence (AI), as these industries possess communication-heavy workloads laden with high-quality data. In a report by SoftBank Group’s Gen-AX to Nikkei Asia, it was noted that call centers are well-equipped to integrate AI tools like SoftBank’s AI agent. (Source: Nikkei Asia)
While companies across various sectors, including those in Lagos news and Abuja news, grapple with devising effective AI revenue models, call centers stand out. The inherent data-rich environment presents an opportunity for technological growth, particularly in dynamic environments like Nigeria news.
Key Takeaways:
- Call centers are primed for AI integration due to extensive data and communication needs.
- There’s potential for local businesses to capitalize on AI, enhancing efficiency in regions like Lagos and Abuja.
- Gen-AX from SoftBank is leading AI deployments in communication-centric workloads.
By optimising data, businesses in regions such as Abuja and Lagos can apply AI for improved efficiency amidst ongoing technological challenges.
What AI innovations do you think could most benefit businesses in Nigeria, particularly in cities like Lagos and Abuja?
