Santander Outage Impacts Customers Amidst Increasing Banking IT Failures
Recent Lagos news highlights an outage affecting hundreds of Santander customers who are unable to access online banking services through the bank’s mobile app. Frustrations surged on social media, as users struggled with instant payments and debit card issues. By midday, over 700 users reported problems on Downdetector, showcasing a growing digital banking challenge.
Despite these setbacks, Santander assured the public that "no customer will be left out of pocket." This incident coincides with a Treasury Committee report revealing frequent IT failures in the UK’s major banks. With 24 outages since January 2023, Santander’s situation mirrors the broader issues faced by the sector. Will banks strengthen their IT systems, or are such outages becoming a new norm?
Key Takeaways:
- Global Concern: Digital banking reliability is under scrutiny, with Santander experiencing significant outages affecting customer transactions.
- Customer Assurance: Santander has pledged to ensure customers do not face financial liabilities due to these technical issues.
- Wider Context: A Treasury Committee report highlights systemic IT challenges in UK banking, with major institutions like Barclays and NatWest facing similar troubles.
The frequent outages faced by banks are alarming. Should banks invest more in IT infrastructure to reduce such incidents? Share your thoughts or experiences with bank disruptions below.
Source: Mirror
