Flight Delays Prompt NCAA Action
The Nigeria Civil Aviation Authority‘s Director-General, Chris Najomo, is taking prompt action to address the frustrating issue of flight delays and cancellations affecting travellers during the festive season. Convening a strategic meeting with the CEOs of domestic airlines, Najomo aims to tackle this persistent problem disrupting the travel experience for passengers. Source.
In a bid to offer immediate relief, Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, engaged with aggrieved passengers directly, offering practical solutions including partial compensation and transportation assistance. He also stressed the necessity of better communication between airlines and passengers, especially regarding weather-related delays. Is communication the key to easing passenger frustrations in air travel? Share your thoughts.
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