Network Challenges in Nigeria: Rising Costs, Poor Service
Nigerians are experiencing poor mobile network quality despite a 50% increase in costs for calls and data. This has sparked criticism amidst a cost-of-living crisis. Many consumers expressed dissatisfaction, urging network providers to enhance service quality to justify the higher expenses.
ATCON on Service Improvement
The Association of Telecommunications Companies of Nigeria (ATCON) assures that investments will eventually lead to better service delivery, offering some hope amidst widespread frustration. Abuja-based consumer Joy Akor highlighted consistent service issues despite adequate data balance.
Key Takeaways:
- Network costs have risen by 50%, but service quality remains subpar.
- Consumers demand better service to align with higher expenses.
- ATCON promises future improvements through investments.
For more details, visit BusinessDay.
Question: How can telecom companies balance cost and service quality to satisfy Nigerian consumers? Share your thoughts below!
